We aim to give you the highest standard of service at all times.
If at any time you feel dissatisfied with the service, or feel that you have cause for complaint, we recommend in the first instance that you contact the Insurance Broker or Intermediary who arranged the policy, or you can address your concerns in writing to our Managing Director at the above address. Alternatively, you can email the Managing Director at neil@BlackrockInsurance.ie
On receipt of your complaint we will telephone you and acknowledge your complaint within 5 business days of receiving it. In the unlikely event that we have not resolved your complaint within 20 business days, we will write and let you know why and what further action we will take. If appropriate, we will explain the terms of any offer or settlement which Blackrock Insurance Solutions is prepared to make in settlement of the complaint.
If your complaint is not resolved to your satisfaction, and you remain dissatisfied with our final response, you can refer your complaint directly to the Insurer or Insurers on behalf of which we operate, the identity of which is specified in the Schedule.
If you are an individual or a business defined as a Consumer within the Consumer Protection Code 2012, and we have not given you a decision after 40 business days, you can contact:
The Financial Services Ombudsman’s Bureau,
3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Phone: 1890 88 20 90